Information Provided by Visitors
When You Make a Donation, Purchase a Membership Online, or Shop Online
Sylvester Manor will ask you to provide personally identifiable information necessary to process your donation, membership, or order that can include your name, billing and shipping addresses, telephone number, email address, and credit card number. This is the same information requested when you request these services by telephone or through the mail. For online orders, we require your email address so you can receive order and shipping confirmation emails and so we can communicate with you if we have difficulty processing your order request. When you make a donation or purchase online, your credit card information will be temporarily stored on a secured server. We will retain the personally identifiable information you provided with your order for our records, to facilitate customer service, and to inform you of our products and promotional offers.
When You Complete an Online Survey
Sylvester Manor occasionally posts surveys on its Website. Your participation in these surveys is on a completely voluntary and anonymous basis unless we inform you otherwise. We use the information in the responses to the survey to understand our visitors better and to determine how best to serve them. Information collected in our surveys is never sold, rented, or shared with third parties for marketing purposes (see Third-Party Service Providers).
How Sylvester Manor Uses Information Provided by Visitors
Sylvester Manor uses the information you provide to fulfill your online order, facilitate customer service, and inform you of our products and promotional offers. Sylvester Manor never shares with third parties any personally identifiable information you provide when ordering from Sylvester Manor’s store or making a donation online, except as required by law.
Information Collected Automatically
Cookies for Sylvester Manor’s Store Customers
Cookies allow you to maintain the contents of your shopping basket as you navigate other areas of our site outside Sylvester Manor’s Store. When you return to Sylvester Manor’s Store, your shopping basket will retain the items you previously selected. If you reject the cookies and you leave Sylvester Manor’s Store before making a purchase, you will lose the information in your shopping basket.
Children Under Thirteen Years of Age
We do not knowingly collect personally identifiable information from children under thirteen years of age.
On occasion, Sylvester Manor may send emails to individuals who have provided us with their email address, informing them of Sylvester Manor events or promotions we think might be of interest to them. Email recipients may always opt out of any email category at any time by following the unsubscribe instructions included in the email message.
Emailing Sylvester Manor
Sylvester Manor tries to respond to email messages requiring a response within seven business days. We try to respond to customer service inquiries related to a purchase in Sylvester Manor’s Store within forty-eight hours. If you email Sylvester Manor, your message and email address will be forwarded to the appropriate department within Sylvester Manor. Sylvester Manor may choose to save this information. Sylvester Manor is pleased to hear from you. However, any message, material, business information, ideas, concepts, or other information sent to Sylvester Manor by email will be treated as non-confidential and non-proprietary.
Sylvester Manor makes every reasonable effort to ensure that all of the transactions that occur on our Website are secure. All credit card numbers submitted to the site are encrypted using “Secure Socket Layer” (SSL) encryption. SSL technology is an industry standard for protecting sensitive information as it is transmitted over the Internet.
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and administrative procedures to safeguard and secure the information we collect online.
Third-Party Service Providers
Sylvester Manor may engage reputable third-party vendors in order to help us manage our website and allow us to better service our visitors and customers. Sylvester Manor requires its vendors by contract to maintain the confidentiality and security of Sylvester Manor information to which they are provided access and restricts the vendors from using the information in any way not expressly authorized by Sylvester Manor.